In today’s world, safety is a paramount concern for travellers. Rideshare vehicles in Australia have seen a recent rise in incidents, including serious injuries and fatalities. A growing number of riders are expressing concerns such as fear of harassment and data security issues, pointing to the need for a reliable and safe transportation service.
Hughes prioritises our passengers’ safety through comprehensive training, advanced technology and rigorous standards. Here’s how we do it:
Rigorous Training Programs
Every Hughes chauffeur undergoes extensive safety training, including defensive driving and safety driving training. Unlike rideshare drivers who only need a standard driver’s licence, our chauffeurs must have:
- a clean driving record
- a thorough criminal background check
- continuous training in customer service and safety protocols.
Discretion and Professionalism
Our chauffeurs are trained to prioritise discretion and professionalism. They wear crisp uniforms, maintain immaculate vehicles and follow stringent hygiene practices. This dedication to detail ensures that clients feel safe and valued from the moment they enter the vehicle.
Advanced Safety Features
Hughes integrates advanced technology to enhance passenger safety. Our vehicles are equipped with GPS tracking, allowing real-time monitoring of each trip. Additionally, we employ number-blocking technology and adhere to strict data privacy policies to protect our clients’ information.
As part of our soon-to-be-released retail app update, we will be implementing further safety technology such as the capability to share a tracking link with friends or family, and live communication with our dedicated service delivery team during your trip.
24/7 Customer Support
Our clients have access to a dedicated 24/7 customer support team. Should any issues arise, our team is always ready to assist, ensuring that our passengers receive immediate help whenever needed.
Commitment to Excellence
We pride ourselves on maintaining the highest standards of safety and reliability. Our chauffeurs are more than just drivers; they are personal travel concierges who can offer local knowledge, recommend places to visit and adapt to clients’ schedules with flexibility and ease.
Choosing Hughes means choosing unparalleled safety, professionalism and peace of mind. We strive to provide a secure and premium travel experience, setting us apart in the industry.
For more information about our services and commitment to safety, visit Hughes’ website.
